FAQs | Infinity Security Services Limited
  • WORKING HOURS

    24 Hours (Monday - Sunday)

  • CALL US

    +2349096000028

    +2349066661163

    +2349087361978

  • MAIL US

    info@infinitysecurity.ng

FAQ

Why the Need for Security

FAQs

Are you considering taking up a new security serdvice provider?
Are your security details serving the purpose?
Infinity Security has answers to your security needs.
Here are our frequently asked questions:
  • 01. What are your areas of coverage?

    We are strategically located in various states across the nations to deliver prompt and quality bespoke services to various clientele.

    • 02. Are your services pocket friendly?

      Yes, our services are tailored to suit your budget.

      • 03. Do your operatives bear arms?

        Our regulatory body, NSCDC does not allow private security companies to carry any form of weapon except batons.

        • 04. What is your guards' shift arrangement?

          12 and 24 hours shifts to ensure security alertness. Other shift arrangements can be made per request.

          • 05. Are your security guards in uniform?

            Infinity Security guards are smarty kitted in uniforms and other accoutrements.

            • 06. What are the major criteria considered before deploying guards?

              Age, physical fitness, health condition, communication skills, honesty and education etc.

              • 07. What quality control measures do you have in place?


                Guards are provided with distinct post orders tailored to suit every client.
                Layers of our superevision are carried out to monitor guards' performance.
                Regular feedback mechanism centered around service delivery from our clients.
                We provide on-the-job training on a weekly basis alongside our bi-monthly seminar

                • 08. How often do you train your guards?

                  Asides from the pre-employment training, we carry out intensive re-training excercise twice a month. We also conduct on-the-site and other special training, as required.

                  • 09. What happens if an incident occurs at a client location?

                    Through our approach is preventive, however in event of an incident, once a report is made to us, our operation's team immediately visits the scene -of- the incident, evaluates, investigates, genarates a report of the incident to the client. If we are culpable, the client will be compensated through our insurance cover.

                    • 10. Do you have any insurance cover for the wellbeing of the guards?

                      Yes, we have workmen compensation, professional indemnity, group accident and group life insurance policies

                      • 11. Do you allow your guards to carryout domestic work?

                        It unprofessional for a guard to be engaged in domestic activities.

                        • 12. Do you have any relationship with government agencies?

                          Yes, The Nigerian Police, The Military, DSS, NSCDC etc.

                          • 13. What type of training do your security guards receive?

                            Asides from the pre-employment training, we carry out intensivere-training excercise twice a month. We also conduct on-the-site and other training, as required. Our training curriculum includes: Access controls, clients' assets protection (include recrd keeping), fire drills, physical drills, customer's relations, patrol techniques, report writing, car park traffic management, basic proprietary security law etc. Aside our in-house training faculty, we regularly invite training consultants which include NSCDC.

                          • 14. Are your security officers on duty supervised?

                            Layers of regular and special patrols, day and night, are carried out to monitor guards' performance. Attendance and movement registers (in some instances, electronic devices) are also put in place. Regular CUG phone calls, especially during night hours to keep guards alive.

  • WORKING HOURS

    24 Hours (Monday - Sunday)

  • CALL US

    +2349096000028

    +2349066661163

    +2349087361978

  • MAIL US

    info@infinitysecurity.ng